Wearables-enabled Field Service / Enterprise Productivity

A midsize facilities maintenance provider (with dozens of technicians in the field) was struggling with inefficiencies, lack of real-time visibility, and slow communication for field service work orders. Their legacy process looked like this:

• Work orders were distributed via email or phone, and technicians carried paper forms to job sites. Once on-site, they had to physically write notes, then return to the office (or drive to a workstation) to enter data, upload reports, and close out jobs.

• The delays caused by paperwork, data entry, and inconsistent documentation led to billing mistakes, lost tickets, and reduced customer satisfaction.

• Supervisors lacked real-time insight into technician status, job progress, or completion timelines — making it difficult to coordinate emergency repairs, respond to urgent service requests, or manage workloads efficiently.

• As the organization scaled, they needed a better system: one that gave field techs easy access to work orders, real-time updates, on-site documentation, and a smooth, consistent digital workflow — ideally accessible via wearable devices (smartwatches, wearables) because techs often needed hands-free or quick-glance access while on the job.

In short: The client needed a modern, wearable-optimized field service app to replace paper workflows — but lacked in-house developers, and couldn’t afford downtime or complicated rollouts.