Help Desk & Ticket Overflow
Fast, responsive support to absorb day-to-day tickets and demand spikes
so your internal IT team can focus on higher-value projects.
Co-managed IT is a shared-responsibility model where your internal IT team
works side by side with a managed service provider (MSP).
Instead of outsourcing everything, you keep your core IT staff in place and
tap Next Level IT for additional capacity, advanced cybersecurity,
specialized skills, and extended coverage where you need it most.
This gives you the flexibility of an internal team with the depth, tooling,
and bench strength of a security-first MSP/MSSP.
Fast, responsive support to absorb day-to-day tickets and demand spikes
so your internal IT team can focus on higher-value projects.
RMM, patching, and health monitoring across servers, endpoints, and key
systems—reducing risk and manual effort for your staff.
A security-first layer on top of your IT operations: endpoint
protection, email security, vulnerability visibility, and governance
aligned to CIS, NIST, SOC 2, CMMC & Utah HB 80.
Engineering support for complex initiatives—cloud migrations, firewall
upgrades, network redesigns, and tough escalations your team doesn’t
have bandwidth to tackle alone.
Mature tools for RMM, backup, security, and documentation that improve
visibility, automation, and standardized processes for your IT team.
Executive-level guidance on roadmaps, budgeting, risk reduction, and
compliance so technology decisions support long-term business goals.
Shared playbooks, runbooks, and regular check-ins to keep both teams
aligned, informed, and moving in the same direction.
For organizations with internal IT staff, co-managed IT is ideal when your
team is capable but stretched thin.
You may be facing growing ticket volumes, new security or compliance
requirements, or major projects—without the time or headcount to do it all.
We plug in where you need us most and grow with you over time.
Security is built into every co-managed IT engagement. Our environments
commonly include:
The result is an IT program that’s not only effective day to day, but
defensible—for leadership, auditors, and cyber insurers.
Collaborative IT support that extends your in-house team with advanced tools, security operations, and senior engineering expertise—without taking away control.
We extend your in-house IT with security operations, automation, and senior engineering support to reduce risk and increase execution speed.
Co-Managed IT from Next Level IT augments your in-house team with enterprise-grade tools, cybersecurity operations, and senior engineering support. You retain ownership and control—we provide the backup, security, and scalability to keep your environment stable, compliant, and ready for growth.
Cybersecurity and compliance are deeply embedded into our co-managed IT model. We work alongside your internal IT team to strengthen security controls, enhance visibility, and reduce risk without disrupting your existing operations. Through layered protection, continuous monitoring, and shared responsibility, we help protect your users, data, and infrastructure.
We align your environment with leading frameworks including CIS Controls, NIST, SOC 2, CMMC, and Utah HB 80, giving your organization a security posture that is not only operational—but defensible against real-world threats, regulatory scrutiny, and cyber insurance requirements.